August 31, 2023 RCSD Leadership Blog

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EDUCATIONAL SERVICES

CA PBIS Conference
PBIS Conference registration is still open (closes September 22). Click here to check out more details. The main days to attend are Thursday and Friday, October12th and 13th. If you send staff from your site, it would come from site funds, but could include LCFF dollars.

TECHNOLOGY SERVICES

Update on ChromeOS Login Issues and Investigation Progress
Technology Services is currently investigating various ChromeOS login issues District-wide, affecting fewer than 1% of Chromebooks. Addressing these login issues remains our top priority, and significant progress has been achieved. If any students encounter problems logging into their Chromebooks, please submit a support request.
Here is a breakdown of the reported ChromeOS issues as of today:
  • Adding Additional Student Accounts: When attempting to log into a Chromebook using a Google account, if the account isn't recognized, users are prompted to sign in with a secondary account.
  • Cryptohome Mounting Issues: Users are unable to mount Cryptohome, or the Cryptohome itself is corrupted.
  • Blank Webpage Presentation: Students are faced with blank webpages upon logging in.
  • 8/25/23 ChromeOS Outage: On August 25th, Google experienced a ChromeOS outage resulting in students being unable to log in.
We are actively collaborating with Google and our technology partners to pinpoint solutions. Additionally, we have introduced a status page on Zendesk Guide to provide real-time updates.

Deployment of Surplus Chromebooks to Schools
With enrollment counts beginning to stabilizes, Technology Services has started the distribution of additional surplus Chromebooks to each school, to support growth, and instances of loss, theft, or damage. All surplus Chromebooks are expected to be delivered to Library Media Specialists no later than Friday, September 8th. 

Based on the current District inventory, the allocation of surplus devices is as follows:
Elementary Schools:
  • 15 HP G6/G7/G8 Chromebooks (USB-C charger)
  • 5 HP G5 Chromebooks (pin charger
Middle Schools
  • 25 HP G7/G8 Chromebooks for 7th and 8th Grade Use Only
  • 15 HP G9 Chromebooks for 6th Grade Use Only

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